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Q: What are the minimum requirements for Glow passwords?

A: Staff passwords must contain 8 characters (pupils just 7) with at least one lower case letter and a non alpha-numeric, e.g. $,@,_ or even a space. The £ sign is not acceptable.

For example asdfqwe?

Q: What is a Glow Group

A: Glow Groups can fulfil many different functions within Glow. Groups could be used by online communities of people with shared interests, as meeting places, as a virtual classroom and as shared areas for learning and collaboration.

Q: What is the purpose of the My Glow group and what can I use it for?

A: It is your own personal space on Glow which nobody else can see.

It can be used initially to experiment with the uses of Glow Groups generally.

However it can also be used to keep documents and resources you are working on and to create a personal list of weblinks. You might also use it to administer your classes by creating direct links to Glow Learn facilities. Personal contacts both home and school can be assembled in an address book. These are just a few examples of its many uses.

You can invite other people to view your group but this should be used very cautiously.

Q: Why can some users not be found in the National Directory (ND)?

A: Most users should now appear in the National Directory.

Q: Why does Glow Meet not work when 20 users connect in one class room?

A: The wireless network in your school will struggle to handle the video streaming element of Glow meet when more than about 10 machines are connected to one airport or other wireless base station.
Try haveing some users in another room, connecting to another wireless base station to spread the load.

Q: Why am I sometimes denied access to Glow or find that I have other problems with access?

A: Not to be too technical this sometimes occurs when the computer has stored too much information about past access to Glow. Following these instructions may resolve the problem.
Make sure there are no Glow sessions logged in.
Clear out temporary internet files from Internet Explorer.
This is in Tools, Internet Options - General Tab - Browsing history.
Click on delete then delete temporary internet files and cookies.

Flush dns on the PC.
From start - run - type "cmd" in the run box.
The DOS window will pop up.
At the command prompt type "ipconfig /flushdns" then press enter. (Don't include "" in either command.)
This should solve the problem

Q: Where do I see my Glow Mail?

A: The Staff or Pupil Home page which is what you see as soon as you log in has a link to Glow Mail towards the bottom of the page. It also indicates if there is new mail waiting for you.

Q: Will it be possible to use Glow at home?

A: Yes, you will see exactly what you see when you are logged into Glow in school.

Q: Where do I find news items which I should read?

A: News appears in several places. Most of the news you should read will appear on your Staff or Pupil Home page when you log in. Your school may also put news on the establishment page usually just called <the name of your school> Site.
You may also find news on the first page of any Glow Groups you are a member of.

Administrators of all sites should target news to you if it is important that you see it. It will then appear on your Home page.

Q: How do I start changing a Glow Group to suit my needs?

A: The Glow online Learning in Context video clips are a good place to start. Click here to link to them. It is best to practice in your own My Glow before doing it for real.

Q: What is the easiest way to read and reply to Glow discussions?

A: This video is a suggested way to work with discussion boards.

Q: Can I add the sender of an email to my address book?

A: When the email is open there is a link at the top right hand side of the window called Add Contact (see picture). This stores the email address of the sender in your address book.

Q: What are the restrictions on uploading files to the Document Manager or document / image libraries?

A: There is no limit to the size of individual files which can be uploaded but they are all subject to limits for the different sites.
Pupil personal sites are limited to a total of 20 Mb

Staff personal limit is 100 Mb

School or Local Authority limit is 400 Mb

This is for all the pages and all the libraries on each site.

It is good practice to use the document and image upload procedures. The Document Manager in a text editor web part is still subject to the overall limit for the site and is not really intended for uploading. As its name implies it can be used to manage documents already in a site document library.

Q: Can I let people who are not members of my establishment (school) join a Glow Group?

A: Firstly, any people who you wish to admit to a Glow Group must be Glow users and you must be an adminstrator of that group.

You need to know the establisment they belong to. Add them as a member of the Glow Group in the usual way. Then let them know the url (address) of the Glow Group. As members of the group, when they click on the url link they will be taken to the Group.

However they will not see the group listed in their own "My Glow Groups" so if they will be visiting the group more than once it is best that they add the url link in a convenient web part in their "My Glow" group

Q: What is the purpose of the My Glow group and what can I use it for?

A: It is your own personal space on Glow which nobody else can see.

It can be used initially to experiment with the uses of Glow Groups generally.

However it can also be used to keep documents and resources you are working on and to create a personal list of weblinks. You might also use it to administer your classes by creating direct links to Glow Learn facilities. Personal contacts both home and school can be assembled in an address book. These are just a few examples of its many uses.

You can invite other people to view your group but this should be used very cautiously.